HERE WHEN YOU NEED US
Questions or concerns? INNOVA's Customer Care Team is here for you. We offer multiple ways to connect with us: live chat, email or call us directly. We take care of you, your systems, and deliver the latest knowledge so you can focus on something even more important – your patients.
Chat live with an INNOVA Representative, email INNOVA firstname.lastname@example.org, or call 1.800.461.1200.
Please review our collection of frequently asked questions, instructions and order forms.
Yes, a delivery charge applies to all orders. The amount varies based on size and delivery location.
Depending on the product required, it may be possible to order it from one of the manufacturers used by INNOVA.
A rush request can be requested but it can't be guaranteed. Delivery is dependent on manufacturer availability. Additional freight charges may apply.
Approximately 2 to 3 weeks. Lead times may vary depending on manufacturer availability.
Yes, an order can be placed under a One Time Customer account. Credit card payment is required prior to shipping One Time Customer orders. (Visa / MC only). If you may become a frequent customer, you may want to open a personal / business account.
Yes, orders can be picked up at the office.
INNOVA Medical is the only distributor of Ortopads in Canada. There are some pharmacies and Hospital gift shops which carry these items. We do not have a list of retail stores which carry this product.
Returning a defective product after 30 days of the invoice is possible but it will depend on the product being returned and exactly how long ago it was ordered. Permission for the return is determined on a case by case basis.
All return requests must be received within 30 days of the invoice in order to return. An authorization number must be obtained from Customer Service. Any products returned without a Return Merchandise Authorization number may be declined for credit. Some exceptions may apply.
**All pharmaceutical products are final sale. No refunds or returns as per Health Canada