The continued spread of Coronavirus (COVID-19) in Canada and around the world has understandably raised concerns for everyone. At INNOVA Medical Ophthalmics, the well-being of our customers, employees, suppliers and community is of paramount importance.
We continue to monitor the situation closely and are following the latest guidance from local, provincial and federal health authorities. This includes guidance from the Public Health Agency of Canada, to align our actions with their latest recommendations to ensure you have the best experience possible.
Below is an update on what we are doing, keeping your safety top of mind.
· No One Will Go To Your Office If They Have a Cold
To ensure a safe working environment, we are requiring any sales and service employees showing flu or cold-like symptoms to respect our customers and their patients by staying at home.
· All Staff That Can Work From Home Will Be Working From Home
INNOVA is socially responsible and we feel that this is important to help fight the impact of COVID-19. Actions that we have taken in the last year to invest in our infrastructure should allow us to do this seamlessly, but we ask for your understanding if this causes slight delays in our responsiveness. · Customer Pickups At Our Offices Will Be Stopped To reduce transmission risks this practice will be stopped.
· Connect with us your way
We are prepared to do everything we can to ensure your practice continues uninterrupted. There are a variety of flexible ways to connect with us to ensure your needs and queries are met safely.
- Accounting: firstname.lastname@example.org
- Clinical Support: email@example.com
- Customer Service:firstname.lastname@example.org
- Sales: email@example.com
- Service: firstname.lastname@example.org
We are ready to serve you!
We appreciate your understanding and cooperation in these challenging times.
We'll be back in touch should there be any additional updates.